Senior Customer Success Manager

Freelance 10 months ago
Employment Information

Responsibilities:

  • Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
  • Understand customers' business goals and objectives, and align our products or services to help them achieve success.
  • Proactively engage with customers to identify opportunities for upsell or cross-sell, and drive expansion revenue.
  • Collaborate with internal teams, including sales, support, and product management, to advocate for customer needs and ensure timely resolution of issues.
  • Develop and implement customer success plans, including milestones, metrics, and action plans to track progress and drive outcomes.
  • Monitor customer health and engagement, and take proactive steps to address any risks or concerns.
  • Provide regular updates and reports to senior management on customer success metrics, including retention, satisfaction, and expansion.

Qualifications:

  • Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a B2B environment.
  • Proven track record of building and maintaining strong customer relationships and driving customer success.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers at all levels.
  • Strong problem-solving and analytical skills, with the ability to understand complex customer needs and identify solutions.
  • Results-oriented mindset with a focus on driving customer satisfaction and retention.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Skills
PHP
Job location
Senior Customer Success Manager
Greenwood
Senior Customer Success Manager
4 Vacancy - Freelance
New York, USA

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