Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
Understand customers' business goals and objectives, and align our products or services to help them achieve success.
Proactively engage with customers to identify opportunities for upsell or cross-sell, and drive expansion revenue.
Collaborate with internal teams, including sales, support, and product management, to advocate for customer needs and ensure timely resolution of issues.
Develop and implement customer success plans, including milestones, metrics, and action plans to track progress and drive outcomes.
Monitor customer health and engagement, and take proactive steps to address any risks or concerns.
Provide regular updates and reports to senior management on customer success metrics, including retention, satisfaction, and expansion.
Qualifications:
Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a B2B environment.
Proven track record of building and maintaining strong customer relationships and driving customer success.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers at all levels.
Strong problem-solving and analytical skills, with the ability to understand complex customer needs and identify solutions.
Results-oriented mindset with a focus on driving customer satisfaction and retention.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.